Avoiding Customer Complaints: Best Practices for Data Privacy, Advertising, and Online Reviews

Webinar - Wed., Feb 4, 2026 at 12:00 PM ET

To avoid claims of false advertising or mishandling personal data, small businesses must be proactive in their policies and procedures. Join special guest Mary Engle, Executive Vice President, Policy, at the Better Business Bureau (BBB) National Programs, to learn how to avoid customer complaints, respond to disputes, protect data from cyberattacks, and avoid legal problems. This webinar will cover:

  • Ways to develop, monitor, and enforce robust privacy standards
  • How self-regulation can foster truthful, transparent, and responsible advertising
  • Compliance best practices
  • Q&A

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